How TOK Commercial automates invoice processing across 400 properties

85%
increase in AP team capacity
150 invoices
processed each month
1 FTE
hire saved
"I explore a lot of solutions for our accounting needs, but none are as easy or effective as Lido."
Ryan Heiser
Director of Accounting
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Tok Commercial
Tok Commercial is Idaho's largest full-service CRE agency
Document type(s)
Invoices
Industry
Real Estate
# of Employees
51-200
Headquarters
Boise, ID
Alternatives tried

Challenge

Manual data entry is time consuming, expensive, and error prone

TOK Commercial manages 400 properties and receives 150 multi-page, multi-invoice vendor documents every month. Formats and field labels vary by vendor, making it hard to capture the data needed for reconciliation, payments, and accurate books. Manual entry was slow, expensive, and error-prone—driving reconciliation delays and the risk of over- or under-paying vendors.

"Manual data entry takes too long, is expensive, and is prone to human error. This causes delays in reconciliation efforts, inaccuracies in our books, and potential overpayment or underpayment of vendors.”

Solution

Lido's AI invoice agent extracts, codes, and delivers clean spreadsheets in under an hour of setup.

Lido ingests the mixed-format vendor files, extracts the required fields, and outputs a clean, tabular spreadsheet ready for reconciliation or ERP upload. Ryan’s team relies on Lido’s AI to automatically assign internal invoice coding, eliminating repetitive AP work. The platform is accurate, cost-effective, and customizable across varying invoice layouts.

Just as importantly, Lido was fast for the TOK team to setup themselves and maintain over time. Ryan was up and running within an hour without any IT support or intervention.

"Lido even uses AI to automatically assign internal invoice coding. Now we don’t have manual invoice data entry work, nor human error."

Results

Complete accuracy, hours reclaimed, 85% capacity lift—without adding headcount.

TOK Commercial now processes ~150 invoices automatically with complete accuracy each month. Manual data entry and associated human error have been eliminated, unlocking significant AP capacity and avoiding an additional hire. Lido's clean, structured outputs also streamline reconciliation and internal coding.

"We freed up 85% of our AP team's capacity and actually avoided making another hire thanks to Lido."

Automate your document processing today
Trusted by 1,000+ paying customers