How ASM Global Soldier Field saves over 20 hours each week on invoice processing

Soldier Field ASM Global, a leading venue management organization, oversees multiple locations, including Soldier Field in Chicago and four other parks in the area. Managing these high-traffic venues involves significant financial operations, particularly the processing of invoices for numerous vendors after each event.

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Roham, the Accounts Manager at Soldier Field ASM Global, faced a daunting challenge: handling 300 to 400 vendor invoices every week. Before implementing Lido, this process consumed approximately 20 hours per week. The manual nature of invoice processing—extracting relevant information from PDFs, entering data into their ERP system, and verifying accuracy—made the workflow inefficient and error-prone.

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Rohan explored various automation solutions, including GPT models, Power Automate, and AI agents, but none were customizable enough to extract the specific information needed from PDFs. These tools failed to account for vendor-specific invoice formats, requiring significant manual intervention. Frustrated with these limitations, Roham sought a more flexible and precise automation solution.

After discovering Lido, Roham was able to implement an automated workflow tailored to the unique needs of Soldier Field ASM Global. Working closely with Lido’s team, Rohan refined the automation process to extract, categorize, and process invoice data efficiently.

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With Lido’s solution, Roham was able to:

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1. Extract key invoice details such as invoice number, date, line items, and total amount without manual entry.
2. Customize extraction prompts to accommodate different vendor invoice formats.
3. Eliminate redundant data, ensuring that only necessary information was imported into their ERP system.
4. Reduce the invoice processing time per document from 2 minutes to just 30 seconds.
5. Standardize formatting, including ensuring all descriptions appeared in uppercase as per internal requirements.

Implementing Lido led to a drastic improvement in efficiency and accuracy at Soldier Field ASM Global. The results included:

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1. 90% reduction in manual processing time: Invoice processing that previously took 20 hours per week now takes a fraction of that time.
2. 30-second processing per invoice: Compared to the previous 2-minute processing time per invoice, Lido accelerated workflow execution significantly.
3. Scalability and adaptability: The same automated workflow can now be applied to multiple vendors with minimal adjustments, ensuring consistency and reliability across different invoice formats.