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Google Forms Not Saving Responses? How to Fix It (2024 Guide)

In this article, we cover several solutions to help you fix the problem with Google Forms offline not saving responses. Read on to learn more.

google forms not saving responses

Troubleshooting Google Forms Not Saving Responses

If Google Forms is not saving your responses while you're editing the form, it could be due to a few different reasons. Here are some troubleshooting steps you can take:

1. Internet Connection

A stable internet connection is crucial for saving changes in Google Forms. If your connection is unstable or slow, it might result in your changes not being saved. Check your internet connection and try again.

2. Browser Issues

Clear Cache and Cookies: Sometimes, the browser cache and cookies can cause issues with web applications like Google Forms. Clearing them might resolve the issue.

Here's how to do it on Google Chrome:

1. Click on the three dots in the upper right corner of the browser window to open the menu. From the dropdown menu, select "Settings."

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2. In the Settings menu, look for the "Privacy and Security" section.

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3. Click on "Clear browsing data." A new window will pop up.

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4. In the new window, you'll have the option to clear browsing history, cookies, and cache. You can select the time range for which you want to clear the data (e.g., last hour, last 24 hours, all time).

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5. For more control, you can switch to the "Advanced" tab in the same window. This will give you options to clear saved passwords, autofill form data, site settings, etc., in addition to the cache and cookies.

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6. Once you've selected what you want to clear and the time range, click on the "Clear data" button.

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6. After clearing the data, it's a good practice to close and reopen Chrome for the changes to take effect.

Browser Extensions: Disable any browser extensions that might interfere with Google Forms. Extensions for ad-blocking, script-blocking, or privacy can sometimes conflict with the functionality of web apps.

Try a Different Browser: If the issue persists, try using a different web browser to see if it resolves the problem.

3. Google Account Authentication

If you've been signed in for an extended period, or if there's an issue with your Google account authentication, it could prevent changes from being saved. Try logging out and then logging back into your Google account.

4. Auto-Save Feature

Google Forms generally auto-saves your progress. If you notice that it's not doing so, manually saving (if available) or refreshing the page occasionally might help, though do this cautiously to avoid losing recent changes.

5. Form Complexity

If your form is particularly large or complex, this might affect the performance and saving capability. Consider simplifying the form if possible.

6. Update Your Browser 

Make sure your web browser is updated to the latest version. Sometimes, compatibility issues with older browser versions can cause problems with web applications.

If none of the above solutions work, consider contacting Google Workspace Support for further assistance, especially if the issue persists over an extended period.

We hope that this article has helped you and given you a better understanding on how to fix the problem of Google Forms not saving responses. If you enjoyed this article, you might also like our article on creating an expense tracker in Google Forms or our article titled ‘Does Google Forms Show the Time of Submission’. If you want to know how to send a copy of responses to Google Forms by email, we also suggest checking out our detailed guide. 

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