Relay processes over 16,000 Medicaid claims every 1-2 months across their partner school districts. These PDFs are often 700+ pages long, inconsistently structured, and packed with critical data needed for Medicaid claiming, reconciliation, and reimbursements.
Several different teams within Relay were manually pulling data from each document to upload into their system. This process was painfully slow, costly, and error-prone, which lead to delayed and errant reimbursements for school districts.
In less than a week, the Relay team started automating a meaningful portion of their claims processing workflow in Lido. Importantly, the Relay team was able to fine tune data extraction configurations themselves to capture the different extraction nuances required for each state. Empowering the people closest to the business logic to own each data extraction workflow sped up adoption across the entire organization. Each team member now continually thinks about ways to further automate their day-to-day drudgery with Lido.
By freeing up hundreds of hours each week across the organization, Relay's team members are now able to spend more time delivering value to their school district partners instead of being mired in repetitive data entry work.
Lido has transformed Relay's operations and internal resource allocation. Work that used to take multiple team members several months now takes one person less than a week. This has not only enabled the team to scale without adding headcount, but also has freed up valuable human time to focus on new initiatives that drive the business forward.
While Relay started with insurance claims processing automation, they're now expanding use of Lido within the organization to other functions including sales and customer service. Tara and her team are constantly finding new repetitive workflows in the organization to streamline with Lido.
