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Hocutt processes utility bills for hundreds of multifamily properties across the country. Every month, the billing team reviewed at least 2,000 pages of water, gas, and electric bills from countless different utility providers—each with their own format, layout, and structure. Critical charges had to be manually identified and keyed into Hocutt's billing system to ensure accurate resident invoicing. For one large property alone, processing 1,000 pages consumed 6-7 hours monthly—80% of one employee's processing time. With a 5-10% error rate and limited team capacity, the manual workflow created a ceiling on how many clients Hocutt could serve without hiring additional staff.
Lido extracts utility charges from any provider's bill format—regardless of layout differences or document structure—and outputs clean, standardized CSV files ready for direct import into Hocutt's billing system. The same property that previously took 6-7 hours now takes just 1 hour total, with only 20 minutes spent on extraction and data review. The workflow handles format variability automatically, scales to thousands of pages monthly, and maintains accuracy while eliminating repetitive manual entry.
By automating utility bill extraction, Hocutt reduced weekly processing time from 20+ hours to just 5 hours—reclaiming 75 hours per month. The billing team's capacity spent on bill processing dropped from 25% to 5%, freeing them to focus on higher-value account management activities. The time savings enabled Hocutt to take on more client properties without adding headcount, directly improving margins and scalability. What used to be a bottleneck became a streamlined operation that supports business growth.
