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Email Notifications for Google Forms Not Working (2024 Fix)

In this article, we cover several solutions to help you fix the problem with your email notifications for Google Forms not working. Read on to learn more.

Email Notifications for Google Forms Not Working: How to Fix It

Below are some of the most common causes on why your email notifications for Google Forms may not be working and how troubleshoot it: 

Notification Settings Not Enabled

Ensure that you've set up email notifications in your form settings. Go to the Responses tab and click on the three vertical dots.

email notifications for google forms not working

Enable Get email notifications for new responses. 

google forms email notifications not working

Spam or Junk Folder

Emails might be getting directed to your spam or junk folder. Make sure to check it. 

Email Quota Reached

Google Forms has a limit on the number of emails it can send, which might have been exceeded. If you suspect you've hit the email quota, wait for the quota to reset.

Form Submission Errors

If the form is not being submitted correctly, notifications won't be triggered. Test and submit the form yourself to ensure it's correctly set up and can trigger notifications.

Google Workspace Restrictions

For Google Workspace users, there might be admin-level restrictions on email notifications. Contact your Google Workspace admin to ensure there are no restrictions preventing the notifications.

How to Set Up Google Forms Email Notifications by Lido

Here's how to receive email notifications with the Google Forms Email Notifications add-on by Lido: 

1. Install the Add-on

Go to the three vertical dots in the upper right corner of your form page, click on it, and select Get add-ons.

email notifications not working in google forms

Search for Google Forms Notifications by Lido in the Google Workspace Marketplace. Click on the add-on and then click the Install button. Follow the prompts to install the add-on.

fix google forms email notifications not working
email notifications not working google forms

2. Open the Add-on

After installation, go back to your Google Form. Click on the puzzle piece icon in the top right corner, and find "Google Forms Notifications by Lido" from your list of add-ons.

email notifications in google forms not working

Click on it to open the configuration panel.

email notifications not working for google forms

3. Configure Notification Settings

The add-on panel will prompt you with options to configure your notifications. This includes who to notify (the form respondent, the form owner, or both) and the email address to notify.  Fill out these details according to your preferences. Make sure the email address you provide is correct and is one you have access to.

how to fix google forms email notifications not working

4. Customize Email Content (Optional)

For notifying respondents, you can customize the content of the notification email. Utilize this option to create a notification email that suits your needs.

google form notifications not working

5. Save Your Settings

After configuring your settings and customizing your email content, make sure to save your changes. Click on the Save button. 

notifications not working for google forms

We hope that you now have a better understanding on how to fix when email notifications for Google Forms is not working. If you enjoyed this article, you might also like our articles on what you can do when your Google Forms link is not working and how to connect Google Forms to Trello.

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