Your auth coordinator is typing ACK forms all day
LA Care faxes the same authorization three times. HealthNet uses a different form. CalOptima wants it back in 24 hours or they reassign the member. Your team types every one by hand.
- Reads every payer’s format. Faxed PDF from LA Care, emailed auth from Anthem, portal download from HealthNet. Lido extracts member name, CIN, service codes, approved units, and date ranges from all of them.
- Catches the duplicates. LA Care sends the same auth 2-4 times back-to-back. Lido deduplicates on code and description so your team only processes each authorization once.
- Fills the ACK form and calculates the units. Acknowledgment forms auto-populate with the right fields. Units divided by days times your rate. No more #ERROR cells. Review and fax back.
How it works
1. Connect your payer inboxes Lido monitors your MCP-specific email addresses and fax folders. New authorizations get pulled automatically every few minutes.
2. Extract, dedup, and validate Lido reads each auth PDF, pulls the service codes and approved units, flags duplicates, and calculates the unit rate. Out-of-range totals get flagged before they become billing errors.
3. Fill the ACK and send it back The payer-specific acknowledgment form fills itself with the right member info, codes, and dates. Your coordinator reviews and faxes it back inside the SLA window.
